1. Information We Collect

When you visit our website or interact with Hotel Anu, we may collect certain personal and non-personal information, including:

• Your full name and contact details.
• Email address and mobile number.
• Booking details, including check-in and check-out dates.
• Guest information and special requests related to your stay.
• Information submitted through our enquiry and contact forms.
• Technical information such as browser type, device details, IP address and website usage data.

We collect only the information reasonably required to respond to enquiries, manage reservations and improve our services.

2. How We Use Your Information

The information collected may be used for the following purposes:

• To process and manage room reservations.
• To respond to enquiries and customer requests.
• To communicate booking confirmations and important updates.
• To provide information about hotel facilities and services.
• To improve our website, hospitality and guest experience.
• To maintain business records and meet applicable legal requirements.
• To prevent fraudulent activities and protect our website.

3. Booking and Reservation Information

When you make a reservation or submit a booking enquiry, we may collect information such as your name, phone number, email address, stay dates, number of guests and other details required to manage your booking.

This information is used to coordinate your reservation, communicate with you and provide the requested accommodation services.

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance your browsing experience.

Cookies may help us remember certain preferences and understand how visitors interact with different website pages. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Sharing of Personal Information

Hotel Anu does not sell or rent your personal information to third parties. However, information may be shared in limited circumstances, such as:

• With authorised service providers who assist us in operating our website or managing reservations.
• With booking or payment service providers, where applicable, to complete requested transactions.
• When required by law, government authorities or legal proceedings.
• When necessary to protect the rights, safety and security of our guests, staff or business.

Any such sharing will be limited to what is reasonably necessary for the relevant purpose.

6. Payment Information

If payments are processed through an online payment gateway or third-party service provider, your payment information will be handled according to that provider's applicable privacy and security practices.

Hotel Anu does not intend to store complete card numbers, CVV codes or other sensitive payment credentials on its website.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through our website.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, manage guest reservations, maintain business records and comply with applicable legal obligations.

Information may be retained for a longer period where required by law or necessary to resolve disputes and protect legitimate business interests.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms or external services. These websites operate independently and may follow their own privacy policies.

Hotel Anu is not responsible for the privacy practices, content or security of external websites. We recommend reviewing their privacy policies before sharing personal information.

10. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on your consent.
• Raise concerns or submit a complaint regarding the use of your information.

To exercise these rights, you can contact us using the details provided below.

11. Children's Privacy

Our website and hotel services are intended for general travellers and families. We do not knowingly collect personal information directly from children without appropriate consent where required by law. Parents or legal guardians may contact us if they believe a child's personal information has been submitted improperly.

12. Changes to This Privacy Policy

Hotel Anu reserves the right to update or modify this Privacy Policy whenever necessary to reflect changes in our business practices, website functionality or applicable legal requirements.

Any updates will be published on this page. We encourage visitors to review this page periodically.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us: